There are two ways to check a device’s battery level. You can either look directly at the red LED indicator on the device, or view the battery status remotely, as the device reports this information back to our servers. The digital option lets you check battery levels from anywhere.
Via the red LED light
Light on (solid) = device has been fully charged
Light flashing (out of dock) = battery is lower than 20%
Light flashing (in dock) = device is charging
Via the Web Portal
Make sure you are logged into the Web Portal
Click 'Settings' in the left hand side bar
Click 'Devices'
Find the device you're interested in
Note: See this article if you need help searching for the deviceUnder the 'Status' column, there will be a battery icon. Hover over it for the percentage, charging state, and the last time it was updated.
Via QR code scanning
Open camera app on your phone
Scan the QR code on the back of the device
Once the webpage opens, log in if prompted
Under 'Status', there will be a battery icon. Tap or hover the mouse over it for the percentage, charging state, and the last time it was updated.
Via the Mobile App
Open the Safepoint app
Tap the menu button in the top left corner
Tap 'Devices'
Find the device and tap it
Note: See this article if you need help searching for the deviceUnder 'Battery', you will see the percentage, charging state, and the last time it was updated.