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Setting up Wi-Fi on your Lone Worker Device

How to setup Wi-Fi for the Lone Worker Device in the Safepoint Web Portal.

Written by James Rogers

Note: Only Company Owners, Company Admins or Team Admins of the team the device is assigned to can modify Wi-Fi settings.

Note: Only 2.4 GHz networks are supported — 5 GHz is not compatible.

Your Lone Worker Device can store up to 5 Wi-Fi connections.

Adding or Modifying a Wi-Fi Connection

  1. Log in to the Web Portal.

  2. Click Settings in the left-hand sidebar.

  3. Click Devices.

  4. Find and click your device to open its full page. If you need help locating it, see Searching for Lone Worker Devices.

  5. Scroll down to the Wi-Fi section.

  6. Click the pencil icon next to an available Wi-Fi slot, enable it using the toggle, enter the SSID and password, then click Submit.

  7. The slot will show a Pending status while the device downloads the update. Ensure the device is switched on and has network signal.

Deleting a Wi-Fi Connection

To remove a Wi-Fi connection, click the red trash icon on the relevant Wi-Fi slot. The slot will show a Pending status while the device downloads the update. Ensure the device is switched on and has network signal.

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