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Setting up Wi-Fi on your Lone Worker Device

How to setup Wi-Fi for the Lone Worker Device in the Safepoint Web Portal.

Written by James Rogers

Note: Only Company Owners, Company Admins or Team Admins of the team the device is assigned to can modify Wi-Fi settings.

Note: Only 2.4 GHz networks are supported — 5 GHz is not compatible.

Your Lone Worker Device connects primarily via its built-in multi-network SIM, which automatically roams across available networks for the best coverage. However you can also configure up to five saved Wi-Fi networks, which the device will use where available — useful for improving connectivity in areas with limited or no SIM signal.

💡 Configuring multiple devices? If you need to apply the same Wi-Fi network across several devices at once, jump to Configuring Multiple Devices at Once.

Navigate to the Device Page

  1. Log in to the Web Portal

  2. Click Settings in the left-hand sidebar

  3. Click Devices

  4. Find and click your device to open its full page.
    ​If you need help locating it, see Searching for Lone Worker Devices

  5. Scroll down to the Wi-Fi section

Adding or Editing a Wi-Fi Connection

  1. Click the pencil icon next to an available Wi-Fi slot to open the configuration pop-up

  2. Enable the network using the Wi-Fi network toggle

  3. Enter the network name in the SSID field (1–32 characters)

  4. Enter the network password in the Password field (max 32 characters)

  5. Click Submit

The slot will show a Pending status while the configuration is downloaded by the device. Make sure the device is switched on and has signal — this can typically take 5–30 minutes.

Deleting a Wi-Fi Connection

To permanently remove a Wi-Fi connection, click the red trash icon on the relevant Wi-Fi slot. The slot will show a Pending status while the device downloads the update. Make sure the device is switched on and has signal.

Note: To cancel a pending configuration on a single device, click Cancel next to the pending status indicator on the relevant slot.

Configuring Multiple Devices at Once

If you need to apply the same Wi-Fi network to several devices at once, you can use Bulk Actions from the Devices page rather than configuring each device individually.

  1. Go to Settings → Devices

  2. Tick the checkboxes next to the devices you want to configure

  3. Click Bulk actions and select Wifi

  4. Select the Wi-Fi slot you want to configure (Wi-Fi 1–5)

  5. Enable the network using the Wi-Fi network toggle

  6. Enter the SSID and Password

  7. Click Apply

All selected devices will show a Pending status while they download the update. Make sure devices are switched on and have signal — this can typically take 5–30 minutes.

To cancel pending Wi-Fi updates across multiple devices, select the relevant devices, click Cancel pending, and choose the Wi-Fi slot you want to cancel.

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