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Configuring Tilt Alerts for the Lone Worker Device

How to turn on, off and configure Tilt alerts for the Lone Worker Device in the Safepoint Web Portal.

Written by James Rogers

Note: Only Company Owners, Company Admins or Team Admins of the team the device is assigned to can modify Tilt Alert settings.

Tilt Alerts are a type of alert for the Lone Worker Device that triggers when the device stays tilted for a set period of time, which can indicate the wearer has collapsed and become unresponsive.

You must have the Tilt Alert add-on in your Lone Worker Device subscription plan to use this feature.

💡 Configuring multiple devices? If you need to apply the same Tilt Alert settings across several devices at once, jump to Configuring Multiple Devices at Once.

Navigate to the Device Page

  1. Log in to the Web Portal

  2. Click Settings in the left-hand sidebar

  3. Click Devices

  4. Find and click your device to open its full page
    ​If you need help locating it, see Searching for Lone Worker Devices

  5. Scroll down to the Motion Alerts section

Enable or Disable Tilt Alerts

  1. Click the pencil icon next to Tilt Detection to open the configuration pop-up

  2. Set the toggle to the on or off position

  3. Click Submit

The slot will show a Pending status while the configuration is downloaded by the device. Make sure the device is switched on and has signal — this can typically take 5–30 minutes.

Advanced Configuration

The angle and time threshold for Tilt Detection can be adjusted under Advanced Settings in the configuration pop-up.

  • Angle — 30 to 90 degrees, default 45°

  • Time threshold — 60 to 180 seconds, default 180s

Once you have set your preferred configuration, click Submit. To revert to the default settings, click Revert to default, then Submit.

Note: To cancel a pending configuration, click Cancel next to the pending status indicator on the relevant slot.

Configuring Multiple Devices at Once

If you need to apply the same Tilt Alert settings to several devices at once, you can use Bulk Actions from the Devices page rather than configuring each device individually.

  1. Go to Settings → Devices

  2. Tick the checkboxes next to the devices you want to configure

  3. Click Bulk actions and select Tilt

  4. Set the toggle to enable or disable Tilt Detection

  5. Click Apply

All selected devices will show a Pending status while they download the update. Make sure devices are switched on and have signal — this can typically take 5–30 minutes.

To cancel pending Tilt Alert updates across multiple devices, select the relevant devices, click Cancel pending, and choose the relevant option.

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