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Configuring Fall Alerts for the Lone Worker Device

How to turn on, off and configure Fall Alerts for the Lone Worker Device in the Safepoint Web Portal.

Written by James Rogers

Note: Only Company Owners, Company Admins or Team Admins of the team the device is assigned to can modify Fall Alert settings.

Fall Alerts are a type of alert for the Lone Worker Device that triggers when the device detects a fall.

You must have the Fall Alert add-on in your Lone Worker Device subscription plan to use this feature.

💡 Configuring multiple devices? If you need to apply the same Fall Alert settings across several devices at once, jump to Configuring Multiple Devices at Once.

Navigate to the Device Page

  1. Log in to the Web Portal

  2. Click Settings in the left-hand sidebar

  3. Click Devices

  4. Find and click your device to open its full page
    ​If you need help locating it, see Searching for Lone Worker Devices

  5. Scroll down to the Motion Alerts section

Enable or Disable Fall Alerts

  1. Click the pencil icon next to Fall Detection to open the configuration pop-up

  2. Set the toggle to the on or off position

  3. Click Submit

The slot will show a Pending status while the configuration is downloaded by the device. Make sure the device is switched on and has signal — this can typically take 5–30 minutes.

Advanced Configuration

The sensitivity of Fall Detection can be adjusted under Advanced Settings in the configuration pop-up.

  • Sensitivity — 1 (least sensitive) to 9 (most sensitive), default 4

Once you have set your preferred configuration, click Submit. To revert to the default settings, click Revert to default, then Submit.

Note: To cancel a pending configuration, click Cancel next to the pending status indicator on the relevant slot.

Configuring Multiple Devices at Once

If you need to apply the same Fall Alert settings to several devices at once, you can use Bulk Actions from the Devices page rather than configuring each device individually.

  1. Go to Settings → Devices

  2. Tick the checkboxes next to the devices you want to configure

  3. Click Bulk actions and select Fall

  4. Set the toggle to enable or disable Fall Detection

  5. Click Apply

All selected devices will show a Pending status while they download the update. Make sure devices are switched on and have signal — this can typically take 5–30 minutes.

To cancel pending Fall Alert updates across multiple devices, select the relevant devices, click Cancel pending, and choose the relevant option.

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