Escalation contacts are visible by your Guardians when responding to alerts. They allow the Guardian to inform key contacts of the emergency they are responding to.
To add a new emergency contact:
Ensure you are logged into the Portal and you are a Team Admin.
Open the team by selecting the team name in the menu on the left.
Click on "Settings" in the top right of the page.
Scroll down to the "Team Escalation Contacts" section. At the bottom of this section click "Add another+".
Fill out the contact's name, role and phone number. You can add as many contacts as you like, we recommend at least three.
Click "Save Contacts", you will be shown a success message.
Your escalation contacts are now live and will be shown to Guardians when responding to an alert.
Remember, if it's your first time adding escalation contacts you will need to enable the 24/7 monitoring. To do this, on the same page:
Scroll to the "GuardianPlus" section.
Click "Manage GuardianPlus".
Click "Enable".
The 24/7 monitoring is now enabled and our response team will respond to all alarms!