As part of your ‘getting started’ journey, it’s worth testing out emergency alerts, so you know how to deal with them if they come up in the future.
Handling alerts in the Web Portal:
To test how emergency alerts work, ask one of your team to ‘Request Help’ through the App.
The Safepoint Web Portal will receive a notification when help is requested. To navigate to an emergency alert, click ‘see details’ on the ‘unresolved alert’ popup.
Note: you can also navigate to an emergency alert using the red banner that will appear or manually by going to the ‘Tasks’ page within the appropriate team. Emergency alerts always appear at the top of the ‘Tasks’ page.Once you’ve navigated to the task, you will see a map of the worker’s current location and a route of where they have been. You can also see other ‘task details’ that help you understand what the worker has been doing.
Navigate to ‘Guardian Actions’
To actively take control of the emergency, click ‘acknowledge alert’; this notifies the worker, and all other guardians, that you are handling the emergency.
At this point, a guardian would often attempt to call the worker or check up on them. You can click on the worker’s name to find their phone number (along with any other safety information they have added)
Click ‘resolve alert’ once you’ve handled the emergency alert, and fill in what happened.
From the alert resolution popup, you can input details on the cause of the alarm. For E.g. is it a real or false alarm? Was the lone worker injured? Were the emergency services contacted? You can also list out causes that adhere to the RIDDOR standards.
Once you have entered the details and resolved the alert, the user’s task will continue until they manually finish the task.
Note: The user can also resolve the alert from their phone by filling out the same information above.
Handling alerts in the App:
To test how emergency alerts work, ask one of your team to ‘Request Help’ through the App.
The App will receive a notification, and an alerting task will appear on the ‘Home’ page as a red user icon. It will also appear on the ‘Tasks’ page at the top of the list.
Click the alerting task. Now you will see a map of the worker’s current location and other details such as their battery life, phone signal, etc.
To actively take control of the emergency, click ‘acknowledge’ at the top of the screen; this notifies the worker, and all other guardians, that you are handling the emergency.
At this point, a guardian would often attempt to call the worker or check up on them. You can click on ‘Profile’ to find their phone number (along with any other safety information they have added)
Click ‘Resolve alert’ once you’ve handled the emergency alert, and fill in what happened.
From the alert resolution popup, you can input details on the cause of the alarm. For E.g. is it a real or false alarm? Was the lone worker injured? Were the emergency services contacted? You can also list out causes that adhere to the RIDDOR standards.
Once you have entered the details and resolved the alert, the user’s task will continue until they manually finish the task.
Note: The user can also resolve the alert from their phone by filling out the same information above.
That’s it for handling emergency alerts. If keeping on top of alerts seems too much to handle internally, why not upgrade to GuardianPlus. With GuardianPlus, emergency alerts are handled 24/7 by a team of accredited professionals –so you don’t need to worry.
Now you have the basics of Safepoint down. You can do a lot to get more out of the platform. For instance:
Upgrade to GuardianPlus for 24/7 protection.
Add your team’s emergency contact and medical details.
Protect your team further with wearable panic alarms.