Your staff can trigger alerts whether they are running tasks or not.
To trigger an alert without a task:
Open the App
Tap ‘Home’ at the bottom
Tap ‘Request Help’
Wait for the 5-second count down
To trigger an alert from a task:
Open the App
Create a task by following the previous step
Tap ‘Request Help’
Wait for the 5-second count down
Next, we'll look at viewing tasks in the Web Portal and App.