You can respond to and resolve your team alerts all from within the App.
To resolve team member's alerts:
Open the Safepoint app
Ensure you have the guardian's permission and an active license
Open the team member's alert
By either tapping on their profile picture, then task on the 'Home' page
Or by tapping on their task on the 'Tasks' page
Tap 'Acknowledge' under the user's name
If the alert is already acknowledged by another guardian, tap 'Assign to self' first
Tap 'Resolve Alert' under the user's name
Follow the steps to resolve the alert, providing the requested information such as whether this was a false alarm, what happened and if there were any injuries. Submit your resolution report when complete by pressing the light blue "Resolve Alert" button.
