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Resetting a forgotten password

How to reset your password in the Safepoint Web Portal and Mobile App

James Rogers avatar
Written by James Rogers
Updated over 2 weeks ago

If you are already logged in and know your existing password, please follow this article instead:
​https://support.safepointapp.com/en/articles/12088951-changing-your-password

Web Portal

  1. Visit the forgotten password page https://portal.safepointapp.com/forgot-password

  2. Enter your email

  3. Click 'Reset password'

  4. We will send you an email with a special link
    ​Note: Link expires in 1 hour

  5. Click the link in the email

  6. Enter your password and re-type it to confirm

  7. Click 'Reset password'

  8. Now you will be prompted to log in with your new password

Mobile App

  1. On the login page, tap 'Forgot your password?'

  2. Enter your email

  3. Tap 'Submit'

  4. We will send you an email with a special link
    ​Note: Link expires in 1 hour

  5. Click the link in the email

  6. Enter your password and re-type it to confirm

  7. Click 'Reset password'

  8. Now reopen the app and log in with your new password

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