Web & Mobile
User guide and frequently asked questions about the Safepoint Web Portal and Mobile App
By Callum and 1 other2 authors80 articles
- What is an alert?
- What is a task?
- What is a team?
- What is a license?
- What’s the difference between company members and team members?
- Understanding roles in Safepoint
- Why can't I see any teams in the mobile app?
- Do I receive warning notifications for an expiring timed task?
- Why isn't the Google Play Store showing the latest version of the mobile app?
- Why is my location/GPS information not working?
- Why are my app notifications not working?
- Can I use Safepoint at the same time as other apps on my mobile device?
- What if I force close the mobile app?
- What if I have little or no signal?
- What if my battery runs out or I turn my phone off?
- Does the mobile app use a lot of data?
- When does the mobile app track my location?
- I don't get audible alerts from the mobile app, how do I turn them on?
- Creating an account
- Logging into your account
- Logging out of your account
- Resetting a forgotten password
- Changing your password
- Changing your email
- 2 Factor Authentication (Coming soon)
- SAML (Coming soon)
- Adding your phone number
- Deleting your phone number
- Changing your name
- Adding or updating your profile picture
- Adding or updating your PIN
- Adding or updating your emergency information
- Deleting your account
- Updating the company name
- Adding or updating the company profile picture
- Inviting members to a company
- Searching company members
- Updating a company members role
- Deleting a company member
- Assigning or removing licenses from members
- Searching teams
- Creating teams
- Deleting a team
- Updating a teams name
- Adding or updating a team's profile picture
- Enabling 24/7 monitoring
- Disabling 24/7 monitoring
- Enabling the PIN for a team
- Disabling the PIN for a team
- Updating task time limits
- Escalation contacts
- Out of hours escalation
- Internal procedures
- Adding users to a team
- Updating a team members role
- Searching team members
- Removing a team member
- Configuring team notifications
- Emergency Broadcast
- Starting a free trial
- Upgrading to 24/7 monitoring
- Adding or removing licenses from my subscription
- Upgrade or downgrade your subscription to Standard or 24/7 Monitoring
- Cancelling your subscription
- Viewing invoices and receipts
- Updating your payment method
- Updating billing name and address
- Enable or disable an SMS subscription