Web & Mobile
User guide and frequently asked questions about the Safepoint Web Portal and Mobile App
What is an alert?
What is a task?
What is a team?
What is a license?
What’s the difference between company members and team members?
Understanding roles in Safepoint
Why can't I see any teams in the mobile app?
Do I receive warning notifications for an expiring timed task?
Why isn't the Google Play Store showing the latest version of the mobile app?
Why is my location/GPS information not working?
Can I use Safepoint at the same time as other apps on my mobile device?
What if I force close the mobile app?
What if I have little or no signal?
What if my battery runs out or I turn my phone off?
Does the mobile app use a lot of data?
When does the mobile app track my location?
I don't get audible alerts from the mobile app, how do I turn them on?
Creating an account
Logging into your account
Logging out of your account
Resetting a forgotten password
Changing your password
Changing your email
2 Factor Authentication (Coming soon)
SAML (Coming soon)
Adding your phone number
Deleting your phone number
Changing your name
Adding or updating your profile picture
Adding or updating your PIN
Adding or updating your emergency information
Deleting your account
Updating the company name
Adding or updating the company profile picture
Inviting members to a company
Searching company members
Updating a company members role
Deleting a company member
Assigning or removing licenses from members
Searching teams
Creating teams
Deleting a team
Updating a teams name
Adding or updating a team's profile picture
Enabling 24/7 monitoring
Disabling 24/7 monitoring
Enabling the PIN for a team
Disabling the PIN for a team
Adding or updating escalation contacts for a team
Adding or updating internal procedures for a team
Adding users to a team
Updating a team members role
Searching team members
Removing a team member
Configuring team notifications
Emergency Broadcast
Starting a free trial
Upgrading to 24/7 monitoring
Adding or removing licenses from my subscription
Upgrade or downgrade your subscription to Standard or 24/7 Monitoring
Cancelling your subscription
Viewing invoices and receipts
Updating your payment method
Updating billing name and address
Enable or disable an SMS subscription