Note: Only Company Owners and Admins can update a member’s role. However, only Owners can change another Owner’s role.
Web Portal
Make sure you are logged into the Web Portal
Click 'Settings' in the left hand side bar
Click 'Members'
Find the member and click the three dots
Note: See this article if you need help searching for the memberClick 'Update Role' in the popup menu
Choose their new company role. Select one of the following
Owner - Can manage all aspects of the company, including users, teams, billing, and settings.
Admin - Can manage users (except the Owner), configure teams, billing, and settings but cannot transfer ownership.
Billing - Can manage subscription and billing details but can not manage users, teams or other administrative settings.)
Member - Has access to general Safepoint features but cannot manage users, teams, billing, or settings.
Click 'Save' to confirm