Note: Only Company Owners, Admins and Team Admins can update a member’s license. However, only Owners can change another Owner’s license.
Each license you purchase covers a single person to use Safepoint, either as a guardian or a lone worker. For example, a company with five lone workers and one guardian would require six licenses.
Licenses in Safepoint are completely flexible. This means that you can easily add, remove and even move licenses between your staff whenever you want.
Licenses can be assigned from the company or team members list
Web Portal
Company members list
Note: You must be a company Owner or Admin
Click 'Settings' in the left hand side bar
Click 'Members'
Find the member and click the three dots
Note: See this article if you need help searching for the memberTo assign/remove a license, click "Assign/Remove license" accordingly
If removing, you will need to double confirm in the popup box by clicking "Remove license"
Team members list
Note: You must be a company Owner, Admin, or team Admin
Click 'Settings' in the left hand side bar
Click 'Teams'
Find the team and select it
Note: See this article if you need help searching for the teamClick 'Members' on the team page
Find the member
Note: See this article if you need help searching for the memberTo assign/remove a license, click "Assign/Remove license" accordingly
If removing, you will need to double confirm in the popup box by clicking "Remove license"
Mobile App
No company members list exists in the app, so you can only do it from the team members list
Team members list
Note: You must be a team Admin
Open the App
Make sure you are in a team and a team admin
Tap the menu icon at the top left of the screen
Tap 'Members'
Find and tap the member whose license you want to configure
Toggle the License section to configure accordingly