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Disabling 24/7 monitoring

How to turn off 24/7 monitoring protection in the Safepoint Web Portal and Mobile App

James Rogers avatar
Written by James Rogers
Updated over 2 weeks ago

Note: Only Company Owners, Admins and Team Admins can disable 24/7 monitoring.

When disabling 24/7 monitoring for a team, all new tasks and alerts raised will no longer be monitored by us. However, all current tasks and alerts will still be covered until they are successfully closed off.


Web Portal

  1. Click 'Settings' in the left hand side bar

  2. Click 'Teams'

  3. Find the team and select it
    ​Note: See this article if you need help searching for the team

  4. Under the 'Task Settings' section, find '24/7 Monitoring'

  5. Disable the toggle

  6. Click 'Save'
    ​

Mobile App

  1. Open the App

  2. Ensure you are a company or team admin

  3. Tap the menu icon at the top left of the screen

  4. Tap 'Task settings'

  5. Tap 'GuardianPlus'

  6. Tap 'Disable'

  7. Confirm by tapping 'Disable GuardianPlus'

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