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Updating a team members role

How to update a team members role in the Safepoint Web Portal and Mobile App

James Rogers avatar
Written by James Rogers
Updated over 2 weeks ago

Note: Only Company Owners and Admins can update a team member’s role. However, only Owners can change another Owner’s role.

Team member roles (not to be confused with Company member roles) are the roles given to a user for permissions within that particular team.

If one of the members is a Company Owner or Admin, they will automatically inherit the Team Admin role by default.

Web Portal

  1. Click 'Settings' in the left hand side bar

  2. Click 'Teams'

  3. Find the team and select it
    ​Note: See this article if you need help searching for the team

  4. Click 'Members' to open the team members list

  5. Find the member
    ​Note: See this article if you need help searching for the member

  6. Click the three dots next to the member

  7. Click 'Update Role' in the popup menu

  8. Choose their new team roles:

    1. Team Admin - Can manage team settings, add and remove members. Can also view tasks and alerts, however this needs a license.

    2. Guardian - Monitors and responds to alerts. Has access to real-time location data, incident management tools, and can view all tasks for the team. Requires a license.

    3. Member Only - Can create tasks and raise alerts but can only see their own tasks. Cannot manage team settings or respond to others alerts. Requires a license.


    ​Note: Both 'Team Admin' and 'Guardian' can be given to a user

  9. Click 'Save' to confirm

Mobile App

  1. Open the App

  2. Make sure you are in a team and a team admin

  3. Tap the menu icon at the top left of the screen

  4. Tap 'Members'

  5. Find and tap the member you want to modify roles for

  6. Toggle the Team Admin and Guardian to configure accordingly

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